If an event is canceled, no action is required to obtain a refund; we will issue a refund to the original method of payment used at the time of purchase, once funds are received.

Special rules apply to certain kinds of tickets (including transfer tickets and tickets you purchased but then resold). Please reach out to us directly at ashkenaz@ashkenaz.com for more information on these unique situations.

In the unlikely event that an event is postponed, rescheduled, or moved, your tickets are still valid for the new date and no further action is required. Emails will be sent to ticket holders notifying them of any available refund options for the event.

The exit and entries from/to the venue shall be conducted pursuant to the rules and regulations of the venue. It is a common understanding that there will be no re-admissions of any kind without a hand stamp received at the front desk.

At this time we do not require masks inside of Ashkenaz.

We use Eventbrite for our ticketing, which charges us a fee for each ticket we sell. This is standard for ticketing platforms, but we are always on the lookout for cheaper options for our audience.

Here’s an example of the breakdown, so you understand what you are being charged for:

Pre-Sales

If the ticket price is

$20.00

Eventbrite’s service fee is

$1.39

Eventbrite’s processing fee is

$0.64

So while Eventbrite charges $22.03, Ashkenaz receives $20.00

At the Door

If the ticket price is

$20.00

Eventbrite’s service fee is

$1.00

So your ticket price becomes

$21.00

However, while we receive the $20, Eventbrite charges a processing fee to us of

- $0.63

So Ashkenaz ends up with

$19.37

Feel free to reach out to Eventbrite directly for more details on their pricing structure. Unfortunately, it is not something within the venues control.